FAQs

You've got questions — we've got straightforward answers. This page covers everything you need to know about our services, booking process, and what to expect when you visit us in West Jordan. Whether you're a first-time guest or a returning client, we want every visit to feel personal and easy. Browse our most frequently asked salon questions below and come in knowing exactly what to expect.

Your Questions, Answered

Where is Kellie & Company located?
Kellie & Company is located at 1272 9000 South, West Jordan, UT 84088. We're easy to find and ready to welcome you.
What are your hours?
We're open Monday–Thursday 9 AM–9 PM, Friday 8 AM–6 PM, and Saturday 9 AM–5 PM. We're closed on Sundays.
What services does Kellie & Company offer?
We offer a full range of salon services including haircuts, hair color, lightening, dimensional color, styling and treatments, hair extensions, perms and smoothing, waxing, skin care, eyelashes, and makeup. Whatever you're looking for, we've got you covered.
Do you offer hair extensions?
Yes, we offer hair extension services at Kellie & Company. Contact us or book an appointment to discuss the best extension option for your hair type and goals.
Do you offer skin care and esthetic services?
Yes, we offer skin care services and have a dedicated esthetician on our team. Services like waxing and eyelashes are also available.
Do you offer makeup services?
Yes, makeup services are available at Kellie & Company. Reach out to us to book your appointment or learn more about what's included.
How much do services cost at Kellie & Company?
Pricing varies depending on the service and stylist level. For accurate pricing, please contact us directly or ask when booking your appointment.
Does pricing differ by stylist?
Yes, pricing at Kellie & Company is structured by stylist level — we have Level 1, Level 2, Level 3, and Level 4. Each level reflects the demand on a stylist’s time, so rates may vary accordingly.
Who are the stylists at Kellie & Company?
Our team includes stylists across multiple experience levels, and specialties, and a dedicated esthetician. You can browse our team and find the right fit for your style goals when booking.
Do you have an esthetician on staff?
Yes, Kaitlynn Hyer is our esthetician, available for skin care and related services. Book with her for a personalized skin care experience.
What is the cancellation policy?
We require a credit card on file to reserve any appointment. We require 24 hours notice for any cancellation. Any cancellation made less than 24 hours before the original scheduled appointment will result in a charge that is 50% of the service(s) reserved. If you do not arrive at the salon within 20 minutes of your appointment time you will be charged 50% of the service(s) scheduled, regardless of confirmation status. The card on file given at the time of reservation will be charged the cancellation/no show fee.
Do you offer refunds?
We take pride in our work and quality products. Our licensed professionals follow manufacturer directions and industry standard practices. There are no refunds for services. We are happy to make adjustments in most circumstances. If it's a matter of not achieving desired level/lightness/blonde you will have to pay for another lightening session. We do not offer refunds for retail products. We are happy to exchange for another item, or offer store credit. All hair extensions or tool.

Still have questions?

Ready to book your next appointment? Visit us in West Jordan for a hair extension consultation or any other service, and we'll help you find a look that feels just right. Call us at (801) 255-3223 or book online today.